WordPress Advanced Ticket System

WATS Premium 1.0.57

Olivier — Sat, 05 Jan 2013 05:43:33 +0000

WATS Premium 1.0.57 is now available. It includes few bugfixes and enhancements like the possibility to define notification rules for ticket update or to redirect the user to a success page on successfull ticket submission.

Thermal Exposure

Olivier — Wed, 14 Nov 2012 19:52:26 +0000

Thermal Exposure offers custom WordPress website design and web solutions for start-ups and small to medium-sized businesses.

WATS was selected to be used as configurable RMA ticket center for his client who had very specific requests for functionnality. WATS has plenty of configuration choices to add custom fields and rules for new ticket notifications when tickets meet specific criteria. WATS is highly configurable and controlling the look and feel is relatively easy to accomplish with some custom CSS.

Dead Dog Design Guest Posting

Olivier — Tue, 23 Oct 2012 19:59:03 +0000

Dead Dog Design Guest Posting is a service that finds good quality high traffic (or good value SEO value) blogs. Then, they wrilte posts for end customers and generate quality backlinks.

WATS is used by Dead Dog Design to manage the customer leads. The customer will place a request and then be able to follow the life of his request through WATS until completion. It also allows to track all requests in a single place.

Web Studio 1245

Olivier — Thu, 09 Aug 2012 16:28:32 +0000

Web Studio 1245 is a russian company based in Moscow which offers web development services. It is focused on russian speaking corporate customers.

Web Studio is using WATS as a ticketing system to interact with their customers to answer their questions. It allows them to track customer requests in a centralised system.

WATS Premium 1.0.56

Olivier — Mon, 02 Jul 2012 19:56:23 +0000

WATS Premium 1.0.56 is now available. New features included :

pagination feature for frontend ticket listing (page selection and number of tickets per page)
custom field management for drop down selectors in addition to input fields
option to turn user drop down selector into text input with auto complete (usefull for large user list, WATS is now scalable!)
ticket age column and closure date column for frontend ticket listing

And many many more enhancements and bugfixes!

VCEverywhere

Olivier — Thu, 21 Jun 2012 20:20:37 +0000

VCEverywhere provide the gateway to interoperability between video conferencing room systems, desktops and mobile devices.

WATS Premium was chosen as an ideal WP integration helpdesk tool for VCEverywhere.com allowing customer support tickets to be raised, centralised, assigned and tracked. It is also used to run on-demand reports for service reviews. There are countless ways to enhance and add features.

GreatCircle Studios

Olivier — Tue, 01 May 2012 18:47:32 +0000

GreatCircle Studios is a full-service Web design, Search Engine Optimization (SEO) and managed hosting service provider based in the Tampa, Florida area.

They are using WATS as a project task tracker to share information and customer project status internally between company staff. They report that WATS has really helped them get this traffic under control as well as providing an archive of what was done for all tasks.

Time to showcase!

Olivier — Wed, 25 Apr 2012 16:34:27 +0000

This category is dedicated to WATS customers! WATS is so flexible that it allows to do almost everything, except the coffee as I don’t drink any…

So in this category, you’ll find out some examples of WATS implementation. It will give you a good idea of what is feasible with WATS. If you still have a doubt, feel free to drop a mail with your questions!

Best Web Tool

Olivier — Thu, 16 Feb 2012 09:39:05 +0000

WATS had the honor to be listed in the Best Web Tool directory of Web Hosting Search.

WATS Premium 1.0.55

Olivier — Sun, 14 Aug 2011 09:24:44 +0000

WATS Premium 1.0.55 is now available! Here are the most significant evolutions :

per ticket notification distribution list
frontend ticket listing column selection
ticket visibility for users of same company
internal updates for admins
custom field support
options page refresh
default query for frontend ticket listing
template selector can now use active theme
call center for frontend submission form

The full changelog is here.