WordPress Advanced Ticket System http://www.ticket-system.net The ultimate helpdesk system Thu, 17 May 2012 15:59:20 +0000 en hourly 1 http://wordpress.org/?v=3.3.2 GreatCircle Studios http://www.ticket-system.net/greatcircle-studios/ http://www.ticket-system.net/greatcircle-studios/#comments Tue, 01 May 2012 18:47:32 +0000 Olivier http://www.ticket-system.net/?p=1652 GreatCircle Studios is a full-service Web design, Search Engine Optimization (SEO) and managed hosting service provider based in the Tampa, Florida area.

They are using WATS as a project task tracker to share information and customer project status internally between company staff. They report that WATS has really helped them get this traffic under control as well as providing an archive of what was done for all tasks.

]]> http://www.ticket-system.net/greatcircle-studios/feed/ 0 Time to showcase! http://www.ticket-system.net/time-to-showcase/ http://www.ticket-system.net/time-to-showcase/#comments Wed, 25 Apr 2012 16:34:27 +0000 Olivier http://www.ticket-system.net/?p=1656 This category is dedicated to WATS customers! WATS is so flexible that it allows to do almost everything, except the coffee as I don’t drink any…

So in this category, you’ll find out some examples of WATS implementation. It will give you a good idea of what is feasible with WATS. If you still have a doubt, feel free to drop a mail with your questions!

]]> http://www.ticket-system.net/time-to-showcase/feed/ 0 Best Web Tool http://www.ticket-system.net/best-web-tool/ http://www.ticket-system.net/best-web-tool/#comments Thu, 16 Feb 2012 09:39:05 +0000 Olivier http://www.ticket-system.net/?p=1396 WATS had the honor to be listed in the Best Web Tool directory of Web Hosting Search.

Best Web Tool

]]> http://www.ticket-system.net/best-web-tool/feed/ 0 WATS Premium 1.0.55 http://www.ticket-system.net/wats-premium-1-0-55/ http://www.ticket-system.net/wats-premium-1-0-55/#comments Sun, 14 Aug 2011 09:24:44 +0000 Olivier http://www.ticket-system.net/?p=1046 WATS Premium 1.0.55 is now available! Here are the most significant evolutions :

  • per ticket notification distribution list
  • frontend ticket listing column selection
  • ticket visibility for users of same company
  • internal updates for admins
  • custom field support
  • options page refresh
  • default query for frontend ticket listing
  • template selector can now use active theme
  • call center for frontend submission form

The full changelog is here.

]]> http://www.ticket-system.net/wats-premium-1-0-55/feed/ 0 WATS Premium 1.0.54 http://www.ticket-system.net/wats-premium-1-0-54/ http://www.ticket-system.net/wats-premium-1-0-54/#comments Sat, 19 Mar 2011 09:11:42 +0000 Olivier http://www.ticket-system.net/?p=1044 WATS 1.0.54 Premium has just been released. Here is the list of new features :

  • WP 3.1 compatibility
  • XML export of ticket list in frontend ticket listing
  • SLA definition
  • company association to users
  • country association to users
  • ticket update notifications for non registered users
  • product key for tickets
  • user account expiration
  • notification content modification through hooks

The complete changelog is located here.

]]> http://www.ticket-system.net/wats-premium-1-0-54/feed/ 0 WATS Premium 1.0.53 http://www.ticket-system.net/wats-premium-1-0-53/ http://www.ticket-system.net/wats-premium-1-0-53/#comments Thu, 07 Oct 2010 09:02:49 +0000 Olivier http://www.ticket-system.net/?p=1042 WATS Premium 1.0.53 has just been released. Most significant features added in this release are :

  • rules based notification upon submission of new ticket
  • support of WP 3.0
  • definition of default values for ticket keys

You can see the full changelog here.

]]> http://www.ticket-system.net/wats-premium-1-0-53/feed/ 0